Planward Labs

Next Transfer Support

Support
Email: next.transfer.app@gmail.com

Next Transfer is an independent app. It is not made, endorsed, or supported by The Church of Jesus Christ of Latter-day Saints.

Report a problem
The quickest way to tell us about a bug or crash:

Open the menu and tap Report a problem (just above About), or go to Settings → Privacy and Data → Report a problem.
Tap Create report. You see the whole report before anything is sent.
Type what happened, tap Share report, and send it to us by email.
Nothing is sent automatically. See the Privacy Policy for what a report contains.

Next Transfer Pro
How do I pay?
Pro is billed through Google Play, monthly or yearly. The price in your currency is shown on the Next Transfer Pro screen in the app.

How do I cancel or change my plan?
In the app, open Next Transfer Pro and tap Manage subscription. Or open Google Play and go to Payments & subscriptions → Subscriptions. If you cancel, Pro stays on until the end of the period you paid for.

I paid, but Pro isn't showing.
Make sure you are online and signed in with the Google account you bought Pro with. Then open Next Transfer Pro and tap Restore purchase.

Can I use Pro on another phone?
Yes. Pro belongs to your Next Transfer account, not to one phone. Sign in with the same Google account on the other phone.

Refunds
Refunds are handled by Google Play under its refund policy. You can request one from your Google Play order history.

Note: uninstalling the app or deleting your account does not cancel a subscription. Cancel it in Google Play.

Your data
Back up or move to a new phone
Use Backup & Restore in the app to save a backup file, or sign in with Google and turn on Google Sync. Backup files are not encrypted, so keep them somewhere safe.

Delete your account
See Account Deletion for step-by-step instructions.

Legal
Privacy Policy
Terms of Use
Account Deletion
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